Woolbet Terms and Conditions
The rules that govern your account, your play and our promotions, set out in plain language for players in Canada.
What Our Terms Cover
Our Woolbet terms and conditions set the ground rules for anyone who opens an account with us. They describe how registration works, how we expect our players to behave, and what we ask of you before you deposit or place a wager. We wrote them so that expectations on both sides are clear from the first visit.
These terms sit alongside our other policies, including how we handle cookies and personal data, and they apply the moment you create an account. We update the wording from time to time as our offering changes, so we encourage returning players to check back periodically. When something material changes, we aim to make the update easy to find on this page.
If any section here feels unclear, our customer support team can walk you through it. We would rather answer a question before you play than leave you guessing about a rule that matters to you.
Eligibility and Your Account
To hold an account with us you must meet the minimum legal gambling age of 19+ and reside somewhere our service is available to you. We ask new players to register with accurate personal details, since mismatched information can delay verification later. One account per person keeps things fair for everyone using the platform.
As part of standard account safeguards, we may ask for KYC checks and proof of address before certain withdrawals are released. This is a routine step designed to confirm that the person playing is the person who owns the account. We also support two-factor authentication, which adds an extra layer of protection to your login.
Keeping Your Account Secure
We recommend a strong, unique password and never sharing your login details with anyone else. If you notice unusual activity, contact our customer support right away so we can look into it. Protecting your account is a shared responsibility between you and us.
We also provide tools such as deposit limits and self-exclusion for players who want more control over their activity. These sit under our wider approach to responsible play, and you can adjust them from your account settings at any time. Choosing to use them does not affect your ability to reach customer support.
Bonuses, Promotions and Wagering
Any welcome bonus, deposit bonus, reload bonus or free spins offer we run carries its own wagering requirements, which are stated wherever that promotion is presented. Reading those specific terms before you opt in avoids confusion about how the offer converts into withdrawable funds. Our VIP programme, where available, follows the same principle of clear, offer-specific conditions.
We reserve the right to adjust or withdraw a promotion, and to void bonus winnings where the associated terms have not been met. This protects the integrity of every offer for the wider player base. For a broader look at how these offers are structured, our Woolbet bonus types page groups them by category.
Free Spins and Reload Offers
Free spins are typically tied to selected slot titles and a defined validity window, both of which are listed alongside the specific promotion. A reload bonus works in a similar way, rewarding an existing player's later deposit rather than the first one. Wagering requirements apply to these just as they do to a welcome offer, so the same care in reading the fine print applies.
Because promotional terms can change, we do not repeat bonus figures here; the current wording on each offer page is always the version that governs it. If something in an active promotion seems inconsistent with what you expected, our support team can confirm the details before you wager.
Payments and Fair Play
We support a range of payment options for Canadian players, including VISA, Mastercard, Neteller, Skrill, Bank transfer and Bitcoin. Deposits and withdrawals must be made using a method registered in your own name, which helps us keep transactions secure for everyone. Our terms describe how these payments are processed and what identification may be requested along the way.
Games on our platform draw on studios such as Playtech, Microgaming, NetEnt, Pragmatic, Evolution and Hacksaw, each operating under its own fairness testing standards. Our terms and conditions ask players to use the platform only for genuine, personal play, and prohibit any attempt to exploit a technical error for gain. Where a games error clearly benefits a player unfairly, we reserve the right to void the resulting transactions.
Live Dealer and Table Play
Rules for live dealer games follow the same fair-play principles as our slots, with the added layer of a real host running each table in real time. If you enjoy that format, our live casino at Woolbet page describes what to expect from those tables. The same account terms, including deposit and identity checks, apply whether you are spinning a reel or sitting at a live table.
We also make the platform available through a mobile browser, and the same terms and conditions apply regardless of which device you use to reach us. Nothing in this section changes based on screen size; the rules are the same account to account.
Changes, Suspension and Contact
We may suspend or close an account where our terms have been breached, where information provided at registration proves inaccurate, or where legal or regulatory reasons require it. Wherever practical, we will explain the reason and the next steps available to you. Our aim is always a fair resolution rather than a silent freeze.
Questions about anything in this document are welcome through live chat or our other customer support channels, and our team can point you to the specific clause you are asking about. For a plain-language rundown of common questions, our Woolbet faq page is a useful companion to this one.
Do the Woolbet terms and conditions apply to every game on the site?
Yes. Our Woolbet terms and conditions govern every account and every game we offer, from slots to live dealer tables, with no separate rulebook per category.
Where do I find the wagering requirements for a specific bonus?
Each welcome bonus, reload bonus or free spins offer states its own wagering requirement on that offer's own page, and that specific wording is what applies to your account.
What happens if my account details do not match my payment method?
Our terms require deposits and withdrawals to use a method registered in your own name, and mismatched details can delay a withdrawal until our KYC checks are complete.
Can I close my own account under these terms?
Yes, self-exclusion and account closure are available whenever you choose, and our customer support team can confirm the steps for your specific situation.
Do the terms change when I use a mobile browser instead of a desktop one?
No, the same Woolbet terms and conditions apply whether you reach us from a desktop browser or a mobile one, since the rules are tied to your account, not your device.
A Living Document
We treat this page as a living document rather than a fixed contract frozen in time. As our game library, payment options or promotional structure evolves, the terms are updated to reflect what is actually offered. We think that is fairer to players than leaving outdated language in place.
If you are ever unsure whether a specific rule still applies, reaching out through live chat is the fastest way to get a current answer. We would rather clarify a single clause than have a player rely on an assumption. For details on how personal information is handled alongside these terms, our privacy and cookie policies sit in the footer of every page on this site.